Contact Centre Consultant, CIMB (Walk-in Interview for 2, 8, 16, 22, 29 May 2014), Bukit Damansara

Contact Centre Consultant 

(Walk-in Interview for 2, 8, 16, 22, 29 May 2014)

At CIMB Group we believe foresight is the key to unlocking potential. As we extend into universal banking to cover all areas of financial services, we look for individuals with a thirst for challenge, a sound educational background and outstanding capabilities. Well-rounded, multi disciplined persons with high intelligence, energy and integrity are welcome to be part of this forward thinking and fast moving organisation. 

Our accelerated expansion in recent years has transformed us into a universal bank with a global network. If you aspire to be part of a highly regarded organisation, where prospects are boundless, CIMB is the perfect partner to realise your dreams. CIMB is a fast growing universal bank, offering you a wide range of career opportunities.

Contact Centre Consultant (Walk-in Interview for 2, 8, 16, 22, 29 May 2014)

Kuala Lumpur - Bukit Damansara

Responsibilities:

Handle customers' enquiries on the Bank's products and services.

Process customers' transactions accurately in accordance to the set procedures and guidelines.

Respond to customers' requests efficiently.

Respond to customers' complaints promptly.

Deliver world class 24-hours telephone customer service in a consistent and professional manner.

Requirements:

• Candidate must posses at least a Bachelor Degree  or Diploma in any field, preferably with at least 1 year of relevant experience.
• Fresh degree graduates are encouraged to apply
• SPM/ STPM holders with at least two (2) years experience in contact centre environment will be considered. Must score at least a Pass in Bahasa Malaysia, Math and English.
• Possess good interpersonal, communication and customer servicing skills.
• Good command of spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin / Cantonese language is a strong advantage.
• Computer literate with keyboarding skills.
• Learn fast and comfortable with learning new products and system applications.
• Posses lots of initiative, drive and pride in getting the job done the right way the first time.
• Must be willing to work in shifts between 7am to midnight (12 am).
• We offer both contractual and permanent positions.

We are conducting WALK-IN INTERVIEW on the following dates:

Date : 2 May 2014 (Friday)

Time : 9.00am - 12.00pm & 2.00pm - 4.00pm

Venue : Level 18, Menara Bumiputera Commerce, Jalan Raja Laut, 50350, Kuala Lumpur (next to Sogo Shopping Centre / next to Bandaraya LRT Station)

Date     : 8 May 2014 (Thursday)

Time     : 9.00am - 12.00pm & 2.00pm - 4.00pm

Venue   : Level 18, Menara Bumiputera Commerce, Jalan Raja Laut, 50350, Kuala Lumpur (next to Sogo Shopping Centre / next to Bandaraya LRT Station)

Date : 16 May 2014 (Friday)

Time : 9.00am - 12.00pm & 2.00pm - 4.00pm

Venue : Level 18, Menara Bumiputera Commerce, Jalan Raja Laut, 50350, Kuala Lumpur (next to Sogo Shopping Centre / next to Bandaraya LRT Station)

Date     : 22 May 2014 (Thursday)

Time     : 9.00am - 12.00pm & 2.00pm - 4.00pm

Venue   : Level 18, Menara Bumiputera Commerce, Jalan Raja Laut, 50350, Kuala Lumpur (next to Sogo Shopping Centre / next to Bandaraya LRT Station)

Date     : 29 May 2014 (Thursday)

Time     : 9.00am - 12.00pm & 2.00pm - 4.00pm

Venue   : Level 18, Menara Bumiputera Commerce, Jalan Raja Laut, 50350, Kuala Lumpur (next to Sogo Shopping Centre / next to Bandaraya LRT Station)

Compulsory documents to bring along:

•     Updated resume
•     All original and photocopy of certificates from SPM onwards to your highest academic qualifications
•     One (1) photocopy of IC (front and back on the same page)
•     Original and photocopy of last 3 months salary slip (if working)
•     One (1) passport-size photograph