Specialist – Customer Operations
Services(English)
·
0-5 years of
experience in Customer Service.
·
Experience in Credit
Card Fraud / Chargeback / Clearing / Settlement / Risk Management preferred
·
Good understanding
of Credit Card and Banking process flow.
·
Understanding /
Knowledge of Authorization, Clearing & Settlement.
·
Willing to work 24x7.
·
Ability to work
independently.
·
Problem solving
skills; resourceful and effective decision making.
·
Strong verbal and
written communication skills.
·
Strong
organizational skills and detail oriented.
·
Proven ability to
work effectively with customers.
·
Ability to multiple
task affectively.
·
Ability to meet
deadlines efficiently with a dynamic, fast paced and demanding environment.
·
Strong customer
support skills.
·
Intermediate level
or better computer skills.
·
Experience with MS
Office products, esp.MS Excel, MS Outlook.
·
Shows
flexibility/ownership & works under pressure situation
·
Finance background
is preferred
Service Desk Analyst: (English OR
Mandarin)
·
Must have at
least 0-5 Years of experience in the field of technical support.
·
Excellent Written
and Spoken Communication, Interpersonal and Team working skills.
·
Should be willing to
work in the rotational Shifts.
·
Should have good
knowledge in windows operating system.
·
Troubleshooting
Software/Networking/OS related queries of our customers
·
Candidate must
possess at least a Diploma, Advanced/Higher/Graduate Diploma, Engineering
(Computer/Telecommunication) or equivalent.
·
Preferably Junior
Executives specializing in Technical & Helpdesk Support
·
Fresher’s can also
apply
Quality Analyst (English/ Korean/ Japanese/ Thai/ Mandarin):
Roles
and Responsibilities
·
Conduct Transaction
Quality Audits
·
Conduct Ticket Data
Analysis & Error Analysis
·
Provide Transaction
Quality Metrics
·
Provide Feedbacks
and suggestions for improvement
·
Publish Dashboards
at defined intervals
·
Drive Quality
Initiatives
·
Provide data inputs
to internal stakeholders
·
Flexibility and
Availability for any ad-hoc business requirement
·
Ensure
Confidentiality, Availability and Integrity of Data
Key Deliverables (KRA/Measure):
·
Knowledge:
Understanding of the process, evaluation & feedback, reporting
and analysis
·
Establish controls
on Transaction Processing aiming for a Zero Defect Output
·
Report and Publish
Transaction Quality Metrics
·
Publish Dashboards
·
Continuous Focus and
Drive to meet and exceed SLAs
Applicant’s
Specifications & Qualification
·
Willingness to work
in 24 X 7 work environment
·
Good Knowledge of
Audit and Evaluation function
Customer Support Engineer
·
Candidate must
possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
·
Excellent Written
and Spoken Communication, Interpersonal and Team working skills.
·
Should be willing to
work in the rotational Shifts
·
Required skill(s):
Customer support, Customer Service, Customer Care.
·
Required
language(s): Vietnamese/ Korean/ Japanese/ Mandarin
·
At least 1 year(s)
of working experience in the related field is required for this position.
·
Preferably Junior
Executives specializing in Customer Service or equivalent.
·
5 Full-Time
position(s) available.
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